Refund policy

14-Day Return Policy

We accept eligible returns within 14 days of delivery. To request a return, please contact us within 14 days of receiving your order.

To be eligible for a return, your item must be unworn, unused, unwashed, and in the same condition that you received it, with its original packaging where applicable. Items purchased on sale or with a discount are also eligible for returns under the same conditions.

This policy does not limit any mandatory rights you may have under applicable consumer protection laws.

How to Request a Return

To request a return, please contact us at support@vibetext.shop with your order number and the reason for your return. If your return is approved, we will provide instructions on how and where to send your package.

Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted, except where applicable law provides otherwise.

Return Shipping Costs

Customers are responsible for purchasing and paying for their own return shipping labels and shipping costs for change-of-mind returns, where permitted by applicable law.

Original shipping charges are non-refundable unless required by applicable law or otherwise agreed to by VIBE TEXT.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method.

Refunds will be processed within the time required by applicable law. Please allow additional time for your bank or payment provider to complete the transaction.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us at support@vibetext.shop if your item is defective, damaged, or incorrect.

Include your order number and clear photos of the issue so we can evaluate it and arrange an appropriate resolution.

Your statutory rights regarding defective, damaged, or incorrectly supplied products are not affected by this policy.

Exchanges

Exchanges are not available. If you need a different size, color, or item, you may request a return for an eligible item and place a new order, subject to this policy and applicable consumer protection laws.

Questions About Returns

If you have any questions about this policy or need help with a return, contact us at support@vibetext.shop.

VIBE TEXT complies with applicable consumer protection laws. Where mandatory legal requirements provide rights or protections beyond this policy, those requirements will apply.